RAIL STRIKES - If planned Rail Strikes are affecting your plans to travel into London, please contact us at least 72 hours before your scheduled performance so we may try and assist with your booking. Please select "Can I exchange / make changes to the booking details after the booking has been completed?" in the dropdown menu below
Queries regarding shows cancelled by the venue:
We will automatically provide a refund of the ticket-price once we receive the funds back from the venue. If you purchased ticket protection this is a non refundable item, the refund will not include that amount . This can take up to five weeks. Please don’t worry - we have a well-established cancellation process in place and there is no need to email our team again.
Due to the high volume of shows being cancelled our team is very busy so please bear with us and we appreciate your patience and support."
For general enquiries:
Please choose from subject/form below with the heading of "Other Enquiries"
Due to the enormous number of customer emails - we are prioritising these enquiries by performance date. Be assured that we will get back to you as quickly as possible – just not as quickly as we would normally.
From The Box Office is owned and operated by Ingresso (www.ingresso.co.uk), a ticketing technology company based in London, UK.
We are part of accesso Technology Group (accesso.com), a publicly listed technology company based in the UK.
Our full address is: Unit 5, The Pavilions, Ruscombe Business, Reading, RG10 9NN
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