RAIL STRIKES

 

If planned Rail Strikes are affecting your journey into London, please contact us at least 72 hours before your scheduled performance so we can try and assist you..

 

GIFT CARDS

 

I HAVE A FROM THE BOX OFFICE GIFT CARD - HOW CAN I USE IT?

From The Box Office Gift Card can be used as full or part payment for any tickets available on, or any bookings made through, From The Box Office's website. From The Box Office Gift Card cannot be used to purchase another Gift Card. To redeem the Gift Card, enter the Gift Card code into "USE A PROMO CODE OR GIFT CARD" field on the Checkout.

Gift Cards are not redeemable at venue box offices.



TICKET DELIVERY METHODS

 

I DON'T HAVE MY CONFIRMATION EMAIL - WHAT DO I DO?

We always send a confirmation email for successful bookings. Unfortunately, there is no way to guarantee that an email has been received, and sometimes people misspell their email addresses. If you haven't received a confirmation email after 10 minutes, please contact us. Please provide your booking reference from the confirmation page; if you don't have this please provide your full name, the event and performance date you purchased, and the approximate time you purchased.

 

I HAVE CHOSEN TO RECEIVE MY TICKETS BY POST, WHEN WILL THEY ARRIVE?

Your tickets will be dispatched by standard post as soon as possible. You should usually receive your tickets 3 working days after your booking. If you don't receive your tickets 72 hours before the performance, please contact us.

 

I HAVE PURCHASED THEATRE TICKETS AND HAVE CHOSEN FROM THE BOX OFFICE COLLECTION, WHERE AND WHEN DO I COLLECT MY TICKETS?

Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. This is the same address where the event will take place. Please note that some venues do not generate tickets earlier than the date of the event. If you have any questions, please contact us.

In order to pick up your tickets, you may be required to present:

  • A valid photo ID, driver's license or passport.
  • The credit card you used to purchase the tickets.
  • Your booking reference number.

 

CAN SOMEONE ELSE COLLECT THE TICKETS AND/OR ATTEND THE EVENT INSTEAD OF ME?

If your tickets are set for box office collection and you are not attending the event, certain venues will allow for someone else to collect the tickets instead of you on presentation of a letter of authorisation completed by yourself.

 

*Please note that Delfont Mackintosh Theatres will only deliver tickets to the person who purchased them.

 

CAN I MAKE CHANGES TO THE BOOKING DETAILS AFTER THE BOOKING HAS BEEN COMPLETED?

If you need to change details on your booking, please contact us.

 

CAN I EXCHANGE OR REFUND MY TICKETS?

Each venue has its own restrictions regarding cancellations and refunds. Some venues run a no cancellations or refunds policy, others may charge a fee. Some only allow changes depending on circumstances. Please refer to the Terms and Conditions on the bottom of the page of the event you are purchasing tickets for. In the event that you do need to request an exchange, please do so no less than 48 hours before the performance you have booked is due to take place.

 

HOW CAN I ENSURE MY TICKETS ARE FROM A GENUINE AGENT AND THAT MY PURCHASE WILL GO WELL?

We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:

  • Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
  • Provide clear pricing information for tickets in line with the requirements of the STAR Code
  • Handle bookings in a polite and courteous manner, giving the highest standards of professional service
  • Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds
  • STAR represents most of the major ticket agents and numerous venue box offices around the UK.
  • Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272).